SHIPPING & RETURNS
We offer Free Ground Shipping to US addresses on all online orders (clothing items only; orders with Wellness items are not eligible for free shipping). Ground Shipping orders are delivered within 1-5 business days via FedEx Ground.
When available, we also offer 2-Day Shipping and Standard Overnight. 2-Day orders must be placed by 1pm Eastern time Monday through Thursday to be delivered by the second business day. Orders placed on Thursday by 1pm will be delivered the following Monday. Standard Overnight orders must be placed by 1pm Eastern time Monday through Friday to be delivered by the next business day afternoon. Orders placed on Friday by 1pm will be delivered the following Monday.
At this time we are unable to ship to P.O. boxes.
NORMA KAMALI, INC. has partnered with a trusted third-party company, INTERNATIONAL CHECKOUT, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and click the "International Checkout" button during checkout. Your items will be transferred to INTERNATIONAL CHECKOUT for processing. You may pay by International credit card, PayPal or bank transfer. INTERNATIONAL CHECKOUT will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to INTERNATIONAL CHECKOUT at email@example.com.
Effective January 1st, 2014 for only normakamali.com purchases.
We want you to be pleased with your purchase. If you are not completely in love with your recent NORMA KAMALI, INC. purchase, please return the item(s) within 30 days of purchase. Merchandise must be returned in its original condition and must not be worn, altered, or washed. Merchandise must have all tags attached. NORMA KAMALI, INC. will gladly accept returns on unworn swimwear if it is in its original condition and all tags and packaging are intact.
Please note that Sale items are not eligible to be returned or exchanged. Due to the nature of the merchandise, all Wellness products are also considered Final Sale and may not be returned, including but not limited to beauty, cosmetics, culinary, health and massage products.
Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Returns can be processed within a 30-day timeline, and your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from NORMA KAMALI, INC.
For shipping back returns, please complete the Return Form that was included in your shipment along with your merchandise. For your convenience, we have included a FedEx return shipment label with your packing slip. Simply complete the information and affix the return label to the outside of your package. We suggest that you retain a record of the tracking number for your future reference. An additional $8.95 will be deducted from your refund if our FedEx label is used. You may use the original packaging, though please be sure to black out or cover any additional shipping labels that may be on your return package. Your return package can be dropped off at any FedEx collection box or given to your FedEx carrier.
Please CLICK HERE if you would like to shop using our "TRY BEFORE YOU BUY" agreement and service. To learn more about TRY BEFORE YOU BUY contact firstname.lastname@example.org with "TRY BEFORE YOU BUY" in the subject line or call 212-957-9797 ext 111 during business hours. A personal shopper will be in contact with you within 48 hours.